Delivery: Page 2

Pizza Hut celebrates delivery drivers with QR code doormat and free pizza

Delivery drivers who see the Reverse Delivery doormat displayed on a doorstep can scan the QR code to receive a courtesy pizza.

By Jessica Deyo • Dec. 11, 2023

Uber Eats adds marketing tools to bolster restaurants’ holiday sales

The delivery aggregator added holiday happy hours, multi-location offers and percentage-off offers to help restaurants attract new and existing consumers.

By Julie Littman • Dec. 8, 2023

DoorDash pauses some NYC driver perks, plans to raise fees

After a judge dismissed an appeal against a delivery driver minimum wage law last week, DoorDash will pay its drivers $29.93 per hour of active time, excluding tips, in the Big Apple.

By Julie Littman • Dec. 5, 2023

New York judge tosses delivery firms’ effort to overturn $17.96 wage

After a judge denied appeals efforts from Uber Eats, DoorDash and Grubhub, New York City says the companies must pay drivers $17.96 an hour in their next pay cycles.

By Aneurin Canham-Clyne • Dec. 1, 2023

Why ghost kitchen pioneers want to say goodbye to the name

Omnichannel business, a focus on operations and reasonable growth timetables set the stage for ghost kitchens’ second act.

By Aneurin Canham-Clyne • Nov. 21, 2023

Are celebrity-backed virtual brands worth the risks?

A string of messy and high-profile lawsuits over MrBeast Burger have put the category’s challenges under a spotlight, but experts say there may be opportunity in an omnichannel second act for virtual brands.

By Aneurin Canham-Clyne • Nov. 20, 2023

Campaign Trail: Postmates animates food-fueled fever dreams

Created by Mother in LA, “This Is Your Brain on Food” uses different illustrators to visualize the emotions created by BBQ, boba tea and beyond.

By Chris Kelly • Nov. 16, 2023

DoorDash tests in-app tip reminders on customers

A new prompt, which tells customers that orders without tips are likely to be delivered more slowly, has reduced tipless orders in a multi-market trial.

By Aneurin Canham-Clyne • Nov. 2, 2023

Denny’s will grow its burrito virtual brand ninefold

The diner chain is bringing Banda Burrito to 80 additional restaurants next month to combat sluggish traffic and rising wages.

By Aneurin Canham-Clyne • Oct. 31, 2023

TGI Fridays offers C3 virtual brand at 140 stores

The Krispy Rice menu could yield $68.5 million in revenue at these locations, Fridays claims, and the chain plans to extend the virtual brand to over 300 units in 2024.

By Aneurin Canham-Clyne • Updated Oct. 18, 2023

Dominos expands Uber Eats partnership as US comp sales slide

The chain’s delivery sales were down 2.3% in Q3, but Domino’s expects that adding Uber Eats service to Houston, Miami, Detroit and Seattle will help turn things around in Q4.

By Aneurin Canham-Clyne • Oct. 12, 2023

Uber Eats challenges DoorDash with multi-merchant ordering

U.S. delivery customers can order from two nearby merchants, including restaurants, liquor stores and c-stores, at the same time for one delivery fee.

By Aneurin Canham-Clyne • Oct. 10, 2023

New York Judge denies DoorDash, Uber Eats, Grubhub injunction against delivery minimum wage

DoorDash confirmed, barring other legal developments, that it will have to pay its New York City delivery workers $17.96 an hour starting on Monday.

By Aneurin Canham-Clyne • Sept. 29, 2023

Uber taps decades-long finance veteran for CFO seat

Semiconductor executive Prashanth Mahendra-Rajah is taking the finance reins at the ride-sharing company as it focuses on post-COVID-19 pandemic growth.

By Alexei Alexis • Sept. 29, 2023

Choice, Grubhub partner to bring food delivery to 500 hotels

Guests at participating hotels will be able to order from off-premise restaurants as third-party food delivery becomes increasingly popular at hotels.

By Jenna Walters • Sept. 27, 2023

Panera doubles down on catering with ezCater partnership

About half of the fast casual’s 2,100 restaurants will appear on the catering platform initially, with hundreds more to be added in the coming months.

By Aneurin Canham-Clyne • Sept. 27, 2023

White Castle adds in-app delivery with Uber Direct

Menu items are available for the same price as dine-in, and customers pay a flat fee of $4.99 for delivery.

By Julie Littman • Sept. 21, 2023

Uber adding AI tool and ‘virtual sales aisle’ to its app

The planned updates to Uber Eats also include the addition of SNAP and healthcare benefits payments starting next year.

By Catherine Douglas Moran • Sept. 20, 2023

Judge denies NYC motion to dismiss delivery fee cap suit

A suit filed by DoorDash, Uber Eats and Grubhub to overturn the city’s 15% delivery fee cap can proceed after a judge ruled it is plausible the city interfered with the aggregators’ contracts.

By Aneurin Canham-Clyne • Sept. 20, 2023

Kitchen United promotes Atul Sood to CEO

The ghost kitchen company remains focused on building a sustainable business model for decades to come, Sood said.

By Aneurin Canham-Clyne • Sept. 18, 2023

Shipley Do-Nuts rolls out tier-based loyalty program

Do-Happy Rewards, which was piloted in company-owned locations earlier this year, already has 40,000 members.

By Aneurin Canham-Clyne • Sept. 18, 2023

Papa Johns, Little Caesars take to the skies with Flytrex autonomous delivery

Chains participating in the rollout will send orders to drones via a dropdown wire.

By Julie Littman • Sept. 14, 2023

Grubhub brings mobile ordering to its first naval base

The technology allows over 100,000 people at Naval Station Norfolk to order pickup from on-base restaurants like Panda Express, Firehouse Subs, Burger King and Raising Canes.

By Julie Littman • Sept. 13, 2023

Grubhub enhances customer insights with order frequency data

Operators can view how often certain customers order from them and take action like running promotions to bolster return visits.

By Julie Littman • Sept. 7, 2023

Grubhub pilots on-demand delivery for self-delivery restaurants

Operators that use in-house delivery can request a Grubhub driver for $5 per order whenever needed.

By Julie Littman • Sept. 7, 2023